Frequently Asked Questions

Collateral is an asset or property that you offer to us (CENTS) as security for a loan or simply put, it is surety.

A collateral-based loan is a loan where you (client) are given money in exchange for a valuable item. The item is kept until you (client) payback the loan. After which the item will be given back to you.

Your collateral should be greater in value than the amount you would like to be loaned and the collateral should be owned by the person who wants to access the loan. Technology based collateral is most considered.

We accept items like smartphones, laptops, TVs and Desktops. All items must be in good condition and owned by you.

Yes, combining items can help you qualify for a higher loan amount.

We securely store your item until the loan is fully paid. Your property is handled with care and protected while in our custody.

Yes. We have secure storage and clear protocols to protect your items until you’re ready to collect them.

We assess collateral value based on current market prices, condition, and demand, ensuring a fair and transparent valuation.

Any Zambian citizen over 18 years old with valid ID and acceptable collateral is welcome to apply.

Yes. Your eligibility is based on your collateral, not your employment status.

You’ll need valid ID (like NRC), collateral, and in some cases proof of ownership. We'll confirm the exact requirements during your application.

The minimum amount offered is K200.

The maximum amount offered is a K1000. This, however will increase with time.

The interest is calculated based on the time frame of the loan.

No. All charges are clearly explained upfront. We believe in full transparency.

You can apply online or meet with us in person in selected areas. We’ve made the process fast, simple, and hassle-free.

We offer online applications in specific areas. Contact us to confirm if your location is eligible. Otherwise, you can visit us in person to apply.

Most loans are processed within minutes once your collateral is assessed and documents are verified.

Yes, you’ll receive feedback immediately during your physical application. We keep communication clear and timely.

The time frames have been categorised in weeks with a special case to the one-day loan. Starting from 1 day (Special Case) and 1 week - 4 weeks. The period will increase with time.

The 7 days is entered 3 days after the payback date, i.e. when the client does not pay any amount (either for an extension or the total amount).

Yes, of course you can. We try to make the process (Accessing and Payback) as simple as possible. Just keep in mind as you pay in instalments all the terms and conditions still apply.

As mentioned above, our loans fall into different categories: 1 Day, 1 Week, 2 Weeks, 3 Weeks, or 4 Weeks. If you repay the loan before the due date, the repayment amount will still be based on the time frame you selected when signing the contract—unless a special early payment discount is available at that time.

You will be given the option to extend the loan, however, interest for the previous period MUST be paid. This can go on as long as the client gives consent. In the case the client fails to pay, number 6 becomes applicable.

E.g. You get a loan worth K500 for two weeks, on the due date you fail to pay. You can request to pay the interest of K115 and extend the loan for a period of your choice (between 1 - 4 weeks).

The collateral will be kept for an additional 7 days, giving you additional time to payback the loan. After the 7 days elapse, the collateral will be disposed of and our monies retrieved.

Yes. Another person can repay your loan, provided they give the correct loan reference details so the payment is linked to your account.

Yes, by simply paying the interest you can.

Yes, in some cases. It depends on your repayment history and the current value of your collateral.

Absolutely! Once your loan is cleared, you're welcome to apply again — and may even qualify for better terms.

Immediately after your final payment is confirmed. You’ll receive a receipt, and we’ll release your item.

Yes — please bring the required repayment amount to settle your loan before collecting your collateral.

Yes. Every approved loan comes with a signed loan agreement.